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Terms and Conditions WG White
Use of the website

This website is owned and operated by WG White a trading name of Ritter Courivaud Limited ("W.G. White" "we," "us" or "our"). 

By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

Use of the website
Any orders placed by using this website, along with access to the website, are granted strictly in accordance with these Terms and Conditions. Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders. We reserve the right to: -

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) without any liability to you or any third party.

  • Amend the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. Please review the Terms and Conditions before each order to check for any amendments.

We have taken every effort to ensure this website if free from error. However, to the extent permitted by applicable law, W.G. White does not warrant the accuracy or reliability of any of the information contained on this website.

To the fullest extent permitted by applicable laws, WG White hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever resulting from the use of this website including, without limitation, direct, indirect, incidental, or consequential losses, or damages, (including loss of profits). The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, your statutory rights as a consumer are not affected.

The content of this website is owned or licensed by W.G. White. This material includes, but is not limited to, photos, images, layout, graphics, look and appearance. The content of the site is protected by copyright, trademarks, database and other intellectual property rights and any such rights will remain vested in W.G. White or our licensors.

 

You can use this site only for your own personal, non commercial use, in order to place orders through the website. You may not reproduce, copy, duplicate, transmit, publish, display, distribute or sell any material from the W.G. White website. You may not use this website or its content for any commercial purpose; including the collection and use of any listings, descriptions, prices, make any derivative or commercially exploitative use of this website or its content, download or copy account information, use any data mining, robots or similar data gathering and extraction tool without the explicit written consent of W.G. White. Any unauthorised use terminates any permission’s granted.

Terms of Purchase
Please note that we are only able to accept orders from in the UK Mainland and Northern Ireland.

The contract of sale will be established as follows: You place the order for your products on this website by pressing checkout & pay button at the end of the checkout process. We will send to you an order acknowledgement email detailing the products you have ordered. Payment will be taken from you via Sage. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

If you choose to open an account on our website, at the time of your registration you will receive a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. W.G. White shall not be liable to you for any loss or damage which may arise as a result of any failure by you to protect your password or account details.

Delivery
We offer free delivery on orders over £100, for orders below £100 there will be a delivery charge of £8.50. Orders placed before 1pm Monday to Friday will be despatched that day (excluding public or bank holidays). Your goods will be sent using Royal Mail Special Delivery and must be signed for at the delivery address by you, or by your nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18. We accept no liability for the loss of any goods which Royal Mail can evidence delivery or signature.

We are unable to guarantee next day delivery and as such accept no liability for late or non delivery and you will be subject Royal Mail’s procedures regarding failed deliveries and collection.

Payment
Any of the following cards may be used to pay for your shopping: Visa Debit (Delta), Maestro UK, MasterCard, Visa Electron, Visa Credit, American Express.

We will require your payment details when placing the order. Payment will be taken when you confirm your order and submit your payment details.

We use Sage online payment service which is a highly secure online payment facility. It is Sage’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

Verified by Visa and MasterCard® SecureCode™
To give you even more confidence in shopping online with W.G. White we have introduced 3-D Secure to enable Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

Visit the Verified by Visa website (Link opens in a new window)

Visit the MasterCard® SecureCode™ website (Link opens in a new window)

Returns and Shortages
We reserve the right to limit the number of units of products per customer order and all orders are subject to availability.

In the event of there being errors or shortages in your order, these should be brought to the attention of Customer Service (contact details above) no later than seven days after the delivery. Should the product be unsatisfactory in any way please contact Customer Service. If the product is faulty it can be returned to W.G. White with all origainal packaging and a replacement will be sent or a refund.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

General Pricing Policy
The price charged to you will be the price stated when placing your order..

You have the right to return any product which is not of satisfactory quality and we will refund the amount that you have been charged for that product.

The prices stated on the site are inclusive of any VAT payable.

Cancellation rights
If you are buying these goods as a consumer you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Please note that your right to cancel and return products does not apply to goods made to your specification, that have been personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly (including temperature controlled goods such as caviar).

All goods returned as not required muct be unopened and in their original packaging. If the goods have been damaged by your handling or whilst in your possession we reserve the right to deduct an amount which reflects the reduction in value of the item damaged.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them before returning them to us. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.  

Notice of such cancellation must be given in writing to Customer Service, details as provided below.

If you decide to cancel, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. Any refunds for unwanted returned items will be made within 14 days of the goods being returned to us. You will need to pay the postage or return delivery charges.

The cancellation rights apply only to consumers. Anyone using this site to purchase goods for their business or trade will not have the right to cancel.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

General
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights ontact your local authority, Trading Standards Department or Citizens Advice Bureau.

These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

This web site is operated by Ritter Courivaud Limited trading as W.G. White whose registered office is situated at Equity House, Irthlingborough Road, Wellingborough, Northants, NN8 1LT, registered number 00363411 (England and Wales).

Any questions regarding these Terms and Conditions or subsequent issues should be directed to:

W.G. White
4 Westlinks
Alperton Lane
Wembley

Middlesex
HA0 1ER
Tel: +44(0)208 991 4365

 

WG WHITE - Privacy Statement

All personal information given to us through this site will only be held and used in accordance with the Data Protection Act. We have developed a data protection policy, an information security policy and other internal controls to ensure that our uses of customer information comply with the eight Data Protection Principles of good information handling.

The principles require data to be: fairly and lawfully processed; accurate and kept up to date; adequate; relevant and not excessive; kept no longer than necessary; processed in accordance with the rights of data subjects; held securely; and not transferred to countries without adequate protection.

W.G. White is a trading name of Ritter Courivaud Limited. W.G. White is committed to ensuring the privacy of your information. We understand that the privacy of your information is very important to you. We are careful about the information we ask you to provide and only use your information to process orders and to provide you with the best shopping experience possible.

We have set out below details of the information we will collect about you, how we ensure the security of your information and how we will use your information.

What personal information do we collect?
We only collect personal information that is knowingly and voluntarily given. Generally, this occurs when you register on the website, change your details, request a service, email us, or provide us with feedback.

When registering with us, we need to collect a variety of information including:

  • your email address to confirm and process your order. We will also need your email address if you have given us permission to contact you about new features and special offers;
  • your address for delivery/identification purposes;
  • your telephone number in the event of a problem with your order or delivery, as we may need to contact you quickly; and a user name and password so we can store your details securely.
  • Payment information such as your credit card details is needed to process payments. Payments will be made through the Sage system and any payment information will be captured by Sage. This is not accessible by WG White.

A password also mean we can recall your account information for you each time you log in.

Cookies
Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping trolley or to remember the user's preferences or registration details for a future visit. The W.G. White website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping trolley without having to login repeatedly. It also allows us to give you accurate information about your account and order history.

The Privacy and Electronic Communications (EC Directive) Regulations 2003 ("the Directive"), recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used, and to provide some information on how cookies are used. You can find more information on this subject at www. allaboutcookies.org. Please note that users can set their computers to reject cookies and you can find the instructions on how to do this at www.allaboutcookies.org. However, you should be aware that the W.G. White website (in common with most other shopping web sites) may not work correctly without cookies being fully enabled.

A full list of all the cookies we use can be found below.

  1. PHPSESSID
    The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would be impossible without it. This cookie expires when the browser is closed.

     
  2. SESSION
    The "session" cookie is intended for the user's convenience, the site creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie. This cookie expires after one year

Your continued use of this website shall be taken as consent to the placement of these cookies.

How we store your personal information
We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access or improper use. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. We have a strict internal policy, which members of staff must comply with as a condition of employment and no external access to the system is permitted.

How we use your personal information
We use your personal information in order to: process orders; carry out market research; provide information about the products and services we offer; verify your identity, deal with queries and to help us provide the best possible service.

Disclosing information
We may share your information with other companies within the Booker Group of companies.

We may also disclose information about you if required to do so by law.

Your rights
If you do not wish to receive information about our products and services, or about services offered jointly with or on behalf of other organisations, you can decline the opportunity during registration.

You have a right to access the information we hold about you. You can request a copy of the personal information we possess and have any inaccuracies corrected. We may make a charge of £10 for providing these details to you. We will request proof of identity before processing such a request. Please make any requests for information to the WG White at the address below.

Updating your personal information
If you set up an online account through the website are able to change the details you gave us when registering by clicking on 'Personal'. You can change your name, phone number, email address and password.

Changes to the Privacy Statement
We may change this statement from time to time by posting revisions on this site. Each time you enter this site you agree that the privacy statement current at that time shall apply to all data we hold about you.

Consent
By using our website you consent to the use of our personal data in the manner set out in this privacy statement.

Contact
If you have any queries or concerns about the privacy of your information, or how we use your information, please contact W.G. White.

 

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